LOCATION:Scarpetta
RESPONSIBLE FOR:Scarpetta


DUTIES AND RESPONSIBILITIES:
責任與使命
This position is to assist in leading and managing the reception staff and area. He/she will help in the recruitment and training of leading professionals. He/she will ensure that the highest standards of service are maintained. He/she will specifically be responsible for the reservation template, seating, guest greeting and hostesses. He/she will develop new ideas with the goal of increasing the levels of revenue and profitability and increasing the quality of service in Scarpetta.
你的職責是協助領導和指揮餐廳的日常工作。做好開業前的前期工作，招聘 及培訓出專業的員工從而鑄就餐廳的成功。始終保持高標準服務，并激勵員 工達到這個目標。提出建設性的意見使公司取得良好的收益，并且提高摩都 的服務質量。

PLANNING AND ORGANISATION計劃與組織能力
1Assist the Manager in his/her functions
1.Develop reservation standards and policies.
努力奮斗達到餐廳和既定目標,并注重市場戰略的研究
2.Develop a seating strategy
負責并達到公司的營業目標
3.Supervise hostesses
負責餐廳的日常工作,并確保我們的優質服務始終如一

TEAMWORK, SUPPORT, MOTIVATE STAFF, EMPOWER STAFF, CAREER PLANNING
團隊,協助,激勵員工,授權于員工,事業計劃
1.Support implementation of revenue generating ideas and initiatives （including promotions and products）.
協助收入、創意的執行（包括促銷和產品）。
2.Monitor Staff incentives and report on the progress of these to the Restaurant General Manager.
關注員工的想法并及時的向餐廳總監報告有關情況。
3.Being a Mentor for the staff under your control.
總是作為一個督導，管理你的屬下.
4.Promote good business relations between the Mercato Brigade and all other departments in Three on the Bund, to lead a team of well-trained and motivated staff.促進同部門和公司其他部門間建 立起一個良好的關系，使我們成為一個專業和積極向上的集體。
5.Guide staff developments, support staff’s decision and justify profile of work.
引導員工的發展，支持員工的想法和決定。
6.Encourage teamwork through participating in organising activities for the staff.
時刻在各方面工作中積極的激勵團隊精神。
7.Achieve staff satisfaction goals.
達到員工滿意的目標。

COMMUNICATION
溝通
1.Greet guest at the front door
參加餐飲部管理層的會議（在餐廳總監缺席時）。
2.Attend the Food and Beverage Management meetings。
參加餐飲部管理層的會議（在餐廳總監缺席時）。
3.Keep communication channel（s） with the Kitchen team open to enable special requests to be met.
與廚師及所有的員工保持良好的溝通，視他們為一家人。
4.Solicit feedback from guests at the time of their departure.
征求客人的反饋意見。
5.Log a manager’s report on daily service issues.
請將每天服務中的問題記錄在經理的報告中。。

TRAINING
培訓
1.To be a “Mentor” to all the team in the restaurant and bar.
在餐廳和酒吧中總是作為一個導師。
2.To assist and train staff both as part of the departmental induction process and as an on-going program to achieve desired service standards.
無論何時都視每一位員工為我們團隊的一員，給予他們培訓及幫助，從而使 他們給予客人極具創意與前瞻性的至尊服務。
3.To carry out training tasks when required. Ensuring that even if you are not involved directly you are present.
請完成所需培訓任務，確保即使你不是直接參與也能親自在現場出席。
4.To make sure that all staff is informed of what duties they need to perform, and are appropriately trained and briefed to complete those duties.
確保所有的員工通曉自己的本職工作。
5.To make sure that rules and guidelines of the company are adhered to.
堅持維護公司的規章制度。
6.To be aware of and comply with safe working practices as laid down under the Health and Safety Acts as applicable to your place of work. This will include your awareness of any specific hazards at your work place and to be fully conversant with: COSHH Regulations
通曉安全知識，以便能在工作中避免危險的事故發生。

SAFETY, HEALTH AND HYGIENE
安全，健康和衛生
1.To ensure that any accidents to staff, guests or visitors are reported in accordance with correct procedures.
確保任何人（員工、客人和訪問者）發生意外都將妥善解決。
2.Ensure your own personal hygiene and presentation is of a superior standard and exceeds the company’s requirements. Good personal appearance enhances the guests’ impression of you and our restaurant. Remember, you are the first face people will see, make it a memorable experience for both them and you.
請保證你個人的衛生情況及面貌符合公司的標準。個人的精神面貌也會影響 客人對Scarpetta的印象。牢記：你是第一人面對客人的員工，請讓你們彼此 之間留下好的印象！
3.Spitting and loud body noises will not be tolerated.
過多或吵鬧的肢體語言是難以忍受。
4.REMEMBER!!! DO NOT – Touch your hair, nose, mouth or face while at the front door. Immediately wash your hands if you accidentally do.
牢記：在餐廳里要舉止大方，在需要的情況下請勤洗手。

This job description is intended to illustrate the main duties and responsibilities of the job for
Assistant Manager It is not intended to be exhaustive and you are advised that the duties and responsibilities may change from time to time.
這個工作描述簡單闡述了副經理的工作職責和任務。它不可能很詳盡。因此 你的職責隨時都會有所變化。