上海萬豪虹橋大酒店

微信招聘

前臺督導Front Desk Supervisor

面議
上海萬豪虹橋大酒店
長寧區
  • 國際五星級酒店  |
  • 150-500人  |
  • 2020-11-29

  一年以上工作經驗  高中學歷   招1人  性別:不限
  不限 不限 不限   年齡:不限

職位信息


MAJOR FUNCTION 主要功能 :
• To supervise front desk staff to ensure that they are adhering to all hotel policies, procedures, regulations and standards, while striving towards total guest satisfaction.  To ensure that front desk operations is working in a professional manner at all times.
• Will perform front desk clerk and cashier responsibilities and duties when assigned, and assume desk manager's responsibilities when needed.
• To train front desk clerks on a daily basis, on-the-job and during 15 minutes training.
• Assist the front office manager in all areas to ensure a correct and smoothly-operating department

MAJOR RESPONSIBILIES 責任概要 :
• Responsible for the efficient and professional running of the front desk, including relationships with other departments.
• Ensure smooth check-in and check-out of all guests, through properly handling guest accounts.
• Deal with any guest requests and problems and satisfy their needs within acceptable guidelines.
• Be prepared to perform all front desk functions, assist in monitoring the supplies and maintenance of all Front desk equipment.
• Lead by example: Provide a gracious and aggressive hospitality towards all customers.
• Be highly familiar and adhere to all policies, procedures and standards.
• Assist all associates with questions, problems which might occur.
• During peak hours, be at the front desk to ensure efficient and smooth service is provided to all customers.
• Create a productive and positive atmosphere at the desk; have a good relationship with all associates and other departments.
• Act empowered and use TQM tools and guidelines - also empower all associates to provide an outstanding service by using their empowerment guidelines.
• Be a problem seeker and solver.
• Ensure that work area is always clean, neat and organized.
• Plan meetings on a monthly basis and conduct them.
• Constantly audit all desk work for accuracy and consistency.  Coach and counsel staff when appropriate.
 
 
 
 



聯系方式


電 話:+86-21-6010 6000
聯 系 人:Cherry Lu
電子郵箱:cherry.lu@marriott.com
公司網址:http://www.marriotthongqiao.com
地 址:上海市長寧區虹橋路2270號,近劍河路地鐵十號線龍溪路站
郵政編碼:200336



公司信息


上海萬豪虹橋大酒店坐落在上海西部繁華的虹橋商業區,鄰近虹橋機場,及松江、青浦、閔行、嘉定和漕河涇經濟開發區,擁有優越的地理環境;經高架可直達市中心、外灘及市內其它名勝,交通便利。從寬敞明亮的建筑空間到典雅華麗的裝飾色彩,置身酒店,每個細節都顯示出與眾不同的華貴與典雅。無論是體驗豪華住宿、在設施完善的多功能會議廳中舉辦各類會議,亦或四處徜佯,在酒店的每一刻都能成為您值得回味的瞬間。結束了一天繁忙的工作,來冠軍吧點一款清新涼爽的啤酒;在萬豪咖啡廳享用一餐豐盛美味的國際佳肴;或是步入曼哈頓扒房,感受它經典的懷舊氣氛,在您放松愜意的同時更享受酒店員工帶來的殷情細致服務。日間如累積壓力,不妨到健身房盡情宣泄。酒店設施齊全的健身中心24小時開放,任君使用。上海萬豪虹橋大酒店敞開大門迎接四海賓客!
The deluxe 8-story Shanghai Marriott Hotel Hongqiao is ideally situated near the Hongqiao airport area on Shanghai's west side, close to Songjiang, Qingpu, Minhang, Jiading, and Caohejing business districts and just a stone's throw away from most of the tourist attractions. From its light and airy spaces to its warm colors, this hotel is designed to encourage you to linger in the hotel's public spaces, rest in one of our comfortable guest rooms, or hold a productive meeting in one of our inspiring meeting rooms. And when your work is done, sample a chilled beer from Champions Bar, drop into Marriott Cafe for a selection of internationally inspired dishes, or simply indulge in the elegance of the Manhattan Steakhouse. Either way, you're sure to appreciate our attention to detail and our friendly, helpful staff. To make your life even easier, our Health Club is open 24 hours a day, so there's no excuse for skipping that work-out on the road!

 
 

您的目的地是哪里?全職或兼職,曼谷到波士頓,亦或之間的任何地方,萬豪國際總能為您提供適合您的酒店就職及事業發展機會。您將在您家附近以及全球71個國家和地區找到我們18個品牌3600家酒店的身影。
Where do you want to go? From full-time to part-time, Bangkok to Boston and everywhere in between, Marriott International offers the opportunity to find the hospitality job and career journey that’s right for you. With 3600 properties and 18 different brands, you’ll find us in your neighborhood and in more than 71 countries and territories.

 
 

作為一家承諾平等雇傭的雇主,萬豪國際接納來自不同背景的員工并維護多元文化。我們的員工來自于幾十個國家,會講50多種語言。
Marriott is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Our associates hail from dozens of countries and speak more than 50 languages.

 
 

不論您是資歷豐富的酒店專業人士還是剛剛開展您的職業生涯,我們都誠摯地邀請您來探索萬豪。請登陸www.marriott.com/careers,開啟您的職業之旅。
Whether you are a seasoned hospitality professional or just beginning to plan your career, we invite you to discover Marriott. To begin your journey, visit www.marriott.com/careers

 

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