Assist the Director of Spa Operation to lead and motivate spa staff to a level of service which exceeds all guest expectations by facilitating team work and ensuring all duties are performed in a consistent manner and in the time allocated.
協助水療運營總監領導和激勵Spa員工的服務水平，超越客人的期望，促進團隊合作，確保所有工作方式一致并時間分配合理。
Oversee and carry out retail, customer service & receptionist related training to a 5 star spa standard including but not limited to:
監管和負責零售、客服和前臺相關的培訓以達到五星級水療標準，包括但不限于：
• Following up with all spa therapists to ensure that treatments are being delivered to a consistent standard as stated in the spa training manual.
跟進所有技師以確保提供給客人的護理符合水療培訓手冊上的標準。
• Following up with all other personnel to ensure work is delivered to a consistent standard as stated in the spa operations manual.
跟進其他所有員工確保工作符合水療培訓手冊上的標準。
• Conduct on the job training.
進行在職培訓。
• To conduct training for the staff in accordance to the Annual Training Plan in order that employees have the necessary skills to perform their duties assigned.
根據年度培訓進行員工培訓以提高他們的工作所需技能。
• Maintain proper training records and scoring as part of annual performance review.
對培訓進行記錄和評分，作為年度評估的一部分。
Grow retail sales and increase sales conversions at the retail gallery and with the therapists.
和技師一起提高零售的銷售額。
Manage merchandise, including display and replenishment of shelves, par levels.
管理所售商品，包括展示和貨架上的。
Assist visiting Visual Merchandiser to implement design concepts.
根據視覺效果來協助實施設計理念。
Assist with improving and analyzing Customer Satisfaction across the reception concierge and team in general.
根據前臺和團隊來分析和提高客人的滿意度。
Maintain close contact with guests, receiving feedback regarding the operation of the spa and other facilities.
與客人保持密切聯系，接受來自客人關于Spa運營和設施設備的反饋。
Ability to manage cultural diversity.
有能力管理文化差異。
Assist in marketing the service of the spa facilities in the local and regional market.
協助Spa服務在當地和地區的市場的營銷。
Assist to ensure that all facilities operate efficiently to achieve the highest possible revenues and profit.
協助確保設施有效運行以達到最大的收入和利潤。
Act in accordance with all policies, personnel policies, spa policies and procedures including all health and sanitary regulations Provide optimum service through staff training, coaching, feedback and ensuring adequate staffing levels.
通過員工培訓、指導和反饋與所有的政策保持一致，包括人事政策、Spa政策和程序包括健康衛生法規，確保合適的人員編制。
Monitor products and accessories used in the spa to ensure all budgets are achieved and adhered to.
監管Spa所有的產品及配件以確保完成所有的預算。
Assist in the preparation of yearly operating, operating equipment and capital expenditure budget.
協助準備年度運營、操作設備和支出預算。
Prepare daily revenue reports.
準備每日收入報告。
Prepare monthly usage reports.
準備每月使用報告。
Regularly check and reorder administrative supplies.
定期檢查和訂購辦公用品。
Ensure that all hygiene levels are met in the spa.
確保Spa符合衛生標準。
Co-ordinate with the needs of the department to ensure the smooth operations, cleanliness and maintenance of the entire spa & its equipment’s.
協調部門的需要,確保操作的順利、清潔和維護整個水療和設備。
Ensure all equipment and system faults are promptly reported and repaired.
確保所有的設備和系統問題及時報告和維修。
Carry out other tasks assigned by the Director of Spa Operations.
完成水療運營總監安排的其他工作。