OVERALL OBJECTIVE
The job of People Training Manager is executed satisfactorily when:
All employees receive both Kempinski and locally required training.
Each employee receives 2-4 hours of training per month.
The training calendar and the business plan reflect Kempinski training guidelines and the internal training needs analysis.
Every department has Departmental Trainer（s） and departmental policies and procedures.
Leading Quality Assurance meets or exceeds the benchmark of 85%.
Employee satisfaction level with training is at least 80%.
Customer Satisfaction Survey results convey that at least 80% of guests are experiencing the Kempinski brand.
Employee relationship and recognition programme（s） are in place.
Annual Trainers's Academy is attended.
Kempinski training policies and procedures are complied with.