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  • A.T.HOUSE
  • KOR Shanghai
  • 上海星巴克咖啡經營有限公司
  • 萬達酒店及度假村Wanda Hotels & Resorts
  • 上海羅克福特西岸酒店
  • 上海國際會議中心東方濱江大酒店
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職位名稱 公司名稱 工作地點 發布日期
  • 學歷要求:不限
  • 工作經驗:不限
  • 外語要求:不限
  • 年齡要求:不限
  • 點擊申請該職位
職位簡介:Principle Responsibilities & Position Purpose: 職責目標: Under the general guidance & supervision of the TM Kitchen Chef de Cuisine within the established policies & procedures of Hilton, assists the TM Restaurant Head Chef in performing the preparation, production and presentation of all food and related items as per the established quality standards and recipes. 在員工餐廳廚師長的指導和管理下, 根據希爾頓酒店的既定政策和程序, 依照本部門對食品的質量標準要求和標準菜譜, 協助員工餐廳廚師長進行食物的預備, 烹飪, 出品和擺設等工作。 Essential Responsibilities: 基本職責: Responsible for the pre-preparation of food items according to specified standard in the Recipe Cards. 負責按照菜單中規定的標準對食品進行預加工。 Responsible for the proper handling and maintenance of equipment. 負責廚房設備的正常使用,運轉和保養。 Responsible for the cleanliness and orderliness of work areas in the kitchen. 負責本部門所有廚房工作區域的衛生。 Responsible for the proper utilization and conservation of food supplies, operating supplies, fuel, electricity and other controllable costs. 負責控制食品原料的消耗,燃料,運營耗材和電力的消耗。 Responsible for knowing and following Hotel policies, procedures, rules and regulations. 遵守執行酒店的規章制度和程序。 Responsible for the completion of his/her time sheet/card. 對保持個人考勤卡的完整性負責。 Reports to work on time, well groomed and in complete uniform. 準時上班, 儀容儀表整潔, 個人清潔衛生及穿戴完整的工作制服。 Reports any accident/incidents in the kitchen to immediate supervisor. 廚房如遇任何意外, 及時向上匯報。 Has thorough knowledge of all menu's and recipes in his section including the ingredients, method of cooking pre- preparation procedures and the presentation of the dishes. 全面了解所有的菜單和食譜,包括原材料,烹飪方法,預備程序和出菜擺盤的要求。 Checks the quality standards of perishable & grocery supplies in his/her section before preparation. 在備餐前根據食品質量標準和需求, 對易腐敗食物和倉庫存貨進行檢查。 Capable for storing supplies in appropriate condition. 在適宜的條件儲存食物。 Knowledgeable on the standard method of pre-preparation, methods of cutting, types of food ingredients and proper handling. 掌握標準的備餐知識, 刀工技能以及食物原料的種類并能正確操作。 Controls food spoilage and wastage through proper handling and storage. 通過正確的處理和儲存方法控制食物的腐敗和浪費。 Cleans and arranges items in the fridges, storage areas and work areas according to schedule to maintain high sanitation standards. 根據食品衛生原理和酒店規定的衛生標準安排和保持冰箱, 儲存室和工作區域的衛生, 清潔和整齊。 Prepares all mise-en-place in accordance to the production schedule, ensuring continuous supply throughout the shift. 根據工作時間表的安排進行所有的備餐準備工作, 并確保能滿足需要。 Informs his supervisor immediately of any deficiency in quantity and quality of food supplies and equipment in his work area. 在工作中發現任何食品上的質量, 數量以及設備上的問題均應及時向上級匯報。 Establishes & maintains effective employee & interdepartmental relationships. 建立和保持同事和部門之間的良好系。 Assist new employees in the performance of work. 協助新員工完成工作任務。 Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的職責和被指派的職責。 The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要,該部門有權更改或補充該職位描述。
  • 學歷要求:不限
  • 工作經驗:三年以上
  • 外語要求:英語
  • 年齡要求:不限
  • 點擊申請該職位
職位簡介:【Principle Responsibilities & Position Purpose:】 【職責目標:】 This position is concerned with supervising and monitors the work of the room attendants assigned to his / her floors. 負責白天客房服務員的樓層工作安排及檢查監督客房衛生。 【Specific Job Knowledge, Skill and Ability:】 【工作技能技巧要求:】 Pre-university education. 專科學歷 At least one to two years of experience as Floor Supervisor in smaller hotel establishment. 至少一到兩年在其它酒店樓層主管經驗 Ability to lead and guide a small group (4—6pax) of subordinates. 能領導4—6員工工作 Good eyesight. 視力良好 Good command of spoken and written English. 良好的口語及書面英語能力 Must be physically fit and able to work long hours. 身體素質好,能適應長時間工作量
  • 學歷要求:不限
  • 工作經驗:不限
  • 外語要求:普通話
  • 年齡要求:不限
  • 點擊申請該職位
職位簡介:Principle Responsibilities & PositionPurpose: 職責目標: This position is concerned with cleaning and maintaining up to required standard ofthe established number of guest rooms and providing courteous and attentiveservice to the guests. 本崗位負責按照標準要求清理維護客房衛生,為客人提供禮貌周到的服務。 崗位職責 1.掌握所負責樓層的住客狀況,提供對客服務。 2.管理好樓層定額物品,嚴格控制客用品消耗,做好廢品回收。 3.負責對結帳房間的查房工作。 4.負責查收賓客洗衣、酒水的送回和補充工作。 5.負責樓層公共區域衛生的清潔工作和部分房間的清潔工作。 6.負責杯具的清潔與消毒工作。 7.負責臟布草的收集、更換與新布草的折疊、擺放工作。 8.完成易耗品的每期盤點工作。 Specific Job Knowledge, Skill and Ability: 工作技能技巧要求: Must be physicallyfit and able to work long hours. 身體健康,而且適應長時間工作 Able to work undergreat physical and mental pressures. 能夠承受工作壓力 Good eyesight. 視力良好 Understand basicspoken English. 會說簡單英語口語  
  • 學歷要求:不限
  • 工作經驗:一年以上
  • 外語要求:普通話
  • 年齡要求:不限
  • 點擊申請該職位
職位簡介:Principle Responsibilities & Position Purpose: 職責目標: This position is concerned with assuring the cleaning standard of all the dry cleaned items. 該崗位主要負責確保所有需要干洗衣物達到清洗標準。                                            Essential Responsibilities: 基本職責: To operate the dry and laundry machines. 能操作干洗和水洗機。 To do hand spot removing. 能人工去除衣物污漬。 To identify classification of items. 識別衣物質地和客衣種類。 To press the dry-cleaned uniforms. 熨燙需要干洗的制服。 To press the jackets, pants and dresses, etc. 可以熨燙茄克、褲子和裙子等。 To place loose pieces into net. 將容易變形的衣物放入到洗衣網中。 To use proper dryer settings. 能操作烘干機,調整機器,烘干衣物。 To apply cleaning chemicals according to the formula.  根據標準使用洗衣劑。 To sort out bedroom linen and bathroom linen from the chute. 從臟布草間將房間的布草分成臥室布草和浴室布草。 To weight the linen to be washed. 布草清洗前進行稱重。 To sort out linens by wash classification.  根據濕洗標準將布草分類。 To separate special treatment items.  將有特別清洗要求的物品分開。 To keep wash load separated and control load sizes for the washroom.  保存清洗的數據和控制清洗重量的標準。 To load the proper items into the washer.  能正確地將標準重量的衣物放入機器。 To change over loading and unloading washers to loading dry tumbler.  能夠在烘干機烘干布草重量不平衡時進行調整。 To take care of delivery item to the proper area after drying.  將烘干后需要返回的物品放在合適的位置。 To clean the washing machines, dry tumblers and the washing area at each day’s end. 每天下班前清潔干濕洗機器以及工作區。 To do special assignment given by the Superior.   完成主管交給的額外任務。   Specific Job Knowledge, Skill and Ability: 工作技能技巧要求: Must be physically fit and able to work long hours. 身體健康,能適應長時間工作。 Able to work under great physical and mental pressures. 能承受工作壓力。 Able to work in great humidity surroundings. 可以在濕熱的環境下工作。  
  • 學歷要求:不限
  • 工作經驗:一年以上
  • 外語要求:普通話
  • 年齡要求:不限
  • 點擊申請該職位
職位簡介:Principle Responsibilities & PositionPurpose: 職責目標: This position is responsible for the hotel clean, including staff locker room, staff shift dormitory daily cleaning and maintenance. 這個崗位負責酒店內清潔情況,包括員工更衣室、員工倒班宿舍的日常清潔和維護。 Keep the designated Public Area clean at all times during shift and assist guest with any questions which might arise. 當班時負責所指定區域的清潔并幫助客人解答問題。 Ensure designated area is properly and regularly cleaned. 確保適當地清潔所分配的區域。 Has a knowledge of location of outlets and other facilities, in order to correctly direct guests if requested. 了解各餐廳出口的位置和其它設施, 以便在需要時正確地引導客人。 Perform cleaning with a minimum disturbance to guests. 打掃衛生時盡量減少對客人的打擾。 When applicable, assists guests when working in the elevator areas. 在電梯區域工作時,在必要時幫助客人。 Ensure toilet and tissue papers are properly stocked in the restrooms. 確保手紙被正確地擺放在衛生間。 Greets all guests with an appropriate greeting and friendly smile. 恰當地問候所有的客人并面帶笑容。 Wax and polish floors by hand/machine, to sweep and wash stairs landings and hotel front or back area. 負責酒店客人和員工區域的地面打蠟,樓梯的清潔。 Offer all possible assistance to guests and respond to guests request. 盡可能地為客人提供幫助,回答客人的問題。 Maintain all equipment in good working condition. 維持所有的裝備處于良好的工作狀態。 Keep storeroom neat and in good order. 儲存室整潔,井井有條。 To report any damage of carpet or furniture, etc. for immediate repairs. 要及時匯報地毯和家具的損壞,以便急修及降低損失。 To keep following up the repairing work until it has been completed. 跟蹤急修事宜,確保維修已經完成。 Deliver high quality service to guests. 提供高品質的對客服務。 Ensure guest needs and reasonable requests are met. 確保客人需求與合理的要求被滿足。 Adhere to hotel cleaning and maintenance programs. 堅持酒店的清潔和養護程序。 Ensure a high level of cleaning is maintained in your work area. 保持維護所在工作區域的高度整潔。
  • 學歷要求:大專
  • 工作經驗:八年以上
  • 外語要求:英語
  • 年齡要求:不限
  • 點擊申請該職位
職位簡介:Principle Responsibilities & Position Purpose: 職責目標: To patrol and inspect guest room and public area etc. several times a day to maintain cleanliness.  Make it right  for in time when problems found. 每天幾次巡察客房,公共區域等確保其清潔度。發現問題及時彌補。 To inspect and maintain good working condition of guest room in coordination with Engineering Department. 與工程部密切配合,檢查確保客房的正常使用與維護。            To maintain proper stock of guest service items such as extra bed, baby crib,  etc. for immediate service when requested by the room guest and who record in and out to inventory. 建立一個客房用品庫存量: 像加床、嬰兒床等,以便提供快速的服務并準備領取和返還的記錄. To revise dispatching of room attendants on occasion of sudden rush or heavy late check out. 及時調整突發情況時服務員的工作安排情況,如在散客很多或較多延遲退房時。 To inspect turn down service.  檢查開床服務  。 To handle lost and found during evening hours. 處理中班Lost and Found 事宜。 Ensure that the training effective to carry out every day 確保培訓每天有效的開展。 To investigate complaints, to take corrective measures and to exchange information with Housekeeping Departments of major competitive. 調查客人的投訴和采取相應措施去補救。與主要競爭酒店的客房部交流信息。 To record special happening and refer to the Executive Housekeeper for his / her information. 記錄下發生的特殊事件并且匯報給行政管家。 To revise daily work schedule and control days off and vacation, according to latest occupancy. 根據最新客房出租率,更改工作班次表及安排休假與加班  。                          To coordinate with the Front Office to ascertain rooms are available through hourly and daily information and when requested by the Front Office coordinates cleaning rooms for other purpose like office. 與前廳部經常聯系提供每時和每日的信息,確保客房的可用性,并且要按照具體要求將房間改成可營業狀態。 To record all the extra work performed by housekeeping personnel and to prepare   overtime requisition according to the situation required. 記錄下客房部員工的加班情況,根據情況需要填寫加班申請表。 To evaluate staff constantly according to his / her daily performances. 根據員工的表現經常為員工做評估。 To keep following up the repairing work until it has been completed. 跟蹤急修事宜,確保維修已經完成 In the prescribed date check form to submit their employees and outsourcing companies.. 在規定的日期里遞交員工及外包公司的結賬表格. Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的職責和被指派的職責。 The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要,該部門有權更改或補充該職位描述。
  • 學歷要求:不限
  • 工作經驗:二年以上
  • 外語要求:不限
  • 年齡要求:不限
  • 點擊申請該職位
職位簡介:Principle Responsibilities & Position Purpose: 職責目標: Implement duty affairs and assist the whole department. Ensure hotel guest and TM in safety. 履行崗位職責,協助部門工作,確保酒店客人及員工的安全。 Cooperate with security manager and supervisor in to work well. 協助安全部經理及主管工作。 Supply service and help to guest in time. 及時向個人提供服務及幫助。 Leaning knowledge of security in order to work better. 努力學習業務知識以更好工作 Ensuring work finished on time. 保證按時完成工作。 Complete the fire and safety duty affair 在指定崗位上,完成安全保障和安全服務任務。 Monitoring around the whole hotel regularly and report to management in case of any emergency hazard was found. 定期對酒店進行消防的巡視,及時發現隱患,及時上報并采取措施。 Monitoring the fire signal and handle the fire device as the regulations. Once the fire signal received handle the fire affair as the fire procedure. 觀測監控消防信號,按規定操作設備。接到火警信號后,迅速、準確地按消防程序報警。 Any the true fire alarm is received, step into the fire procedure as the Fire Disposal Chat. 接到真實火情后,按消防應急方案立即啟動火警程序。 Once any suspects or special status was found by CCTV, report to the related person immediately. 通過監控設備發現可疑人及可疑情況。迅速通知有關人員處置。 Any safety device or equipments was found in bad order, inform Engineering of maintenance issue in order to keep the equipments operating smoothly. 發現安全設施設備故障,通知工程部維修。保證設備正常運轉。 Be skilled at using kinds of fire equipments. 熟練掌握各種消防設施和器材。 Be skilled at using kinds of monitoring facilities. 熟練掌握各種監控設備。 Protect communicating facilities and kinds of security device. 愛護使用的通訊器材和各種安全設施。 Keep the control center in well communicated. 保持指揮中心通訊暢通。 Make a record to the duty issues and each shift records. 作好工作記錄和交接班記錄。
  • 學歷要求:不限
  • 工作經驗:三年以上
  • 外語要求:普通話
  • 年齡要求:不限
  • 點擊申請該職位
職位簡介:Principle Responsibilities & Position Purpose: 職責目標: This position is concerned with the safety inspection to whole hotel and supervising security officer to work well. Assist security manager of the daily affairs. 監督保安員履行其職責。對酒店進行安全檢查。協助安全部經理的日常工作。 Essential Responsibilities: 基本職責: Strictly implement the safety measures per Hilton Hotels Safety Management Policy and Guidance. 遵守希爾頓員工手冊及希爾頓酒店的規章制度。 Assist security manager of the daily affairs and finish the assigned task on time. 協助安全保障部經理處理日常工作,完成他們安排的任務。 Carry out all items of safety policies and have safety inspection regularly. 落實各項安全管理制度,經常性的進行安全檢查。 Be responsible to arrange the daily affairs to the security officer. 負責班組的日常管理工作。 Supervise officer and check if they worked well or not. 督導保安員履行其職責,檢查各項安全工作的執行和落實情況。 Improving team member’s skill in order to make them work better. 組織保安員學習業務知識,增強業務水平,提高隊員素質。 Report to management in case of any emergency or fire hazards were found and managed to settle it. 向酒店管理層提出發現的事故隱患或火災隱患并極力排除。 Assist Security manager to give train to security officer and improve guards work skill. 協助經理對保安員進行業務培訓,提高保安員的業務水平。 Be in charge of daily operation and checking the process of daily work, evaluated members work, including: attendance record, performance on duty. 負責保安員的日常管理,檢查、評估隊員的工作表現,對其進行考核和考勤。 Investigate and try to solve kinds of emergency or traffic accidents happened in hotel. 對飯店內發生的各類交通事故進行調查與解決。 Create and manage the internal file and records. 建立和管理安全部內部文件和檔案。 Arrange the daily affairs to security officers. 安排保安員的日常工作。 Hold a meeting with all duty guards before each shift to share the daily important information give out the work requirements and report to manager about the daily work. 每天召開班組會,總結當天工作,傳達工作要求,定期向經理進行工作匯報。 Inspect around to the work status of each position and solve it if any problem was found. 巡視檢查各崗位的工作情況,處理各崗位發現的問題。 Keep the hotel outside in safe condition and stop any illegal activity around hotel. 維護飯店外圍的治安環境,清除飯店區域內的各種非法活動。 Maintain the hotel area in good transportation. 保障飯店區域有良好的交通秩序。 Keep the main entrance to hotel accessed easily in any big even and protect VIP in safety. 遇重大活動,確保外圍道路暢通,保證重要賓客進出飯店的安全。 Actions taken to any safety hazards involved and report the check results and corrective measures to security manager. 對安全隱患采取必要的措施,并將檢查結果和整改措施報安全部經理。 Clear up kinds of illegal activities in hotel. 清除飯店區域內的各種非法活動。 Check and correct the member who was offensive. 檢查、糾正各類違紀員工。 Organize security officers to control the issued site in case of emergency. 發生緊急情況時,組織警衛人員對現場進行控制。 Check the communicating device and keep duty TMs in good communication. 檢查通訊器材使用情況,保證警衛的通訊聯絡暢通。 Manage and keep the taxi traffic in good order.  對出租車實施管理,維持出租車經營秩序。 Keep garden car park and basement car park under smoothly controlled. 對酒店車場和地下車庫進行安全管理。 Assist GSM to handle the complaint from guest to the taxi service. 協助處理客人對出租車的投訴。 Check the safety facility and equipments to ensure all devices in good condition. Killed at all kinds of fire facility. 檢查酒店安全設施、器材的使用和保管情況,確保各種器材完好無損;熟練掌握各種消防設施 Anyone belongs to the Hotel Fire Brigade should rush to the site at the first time in emergency. 屬于應急隊人員,發生緊急情況要第一時間趕到現場 Be able to organize TM to put out the previous fire. 能夠組織人員撲滅初期火災。 Arrange the assignments and organize TMs to patrol around the public area of hotel. 安排崗位,分派工作,組織警衛人員對酒店公共區域進行定時的巡邏檢查。 Be in charge of the section when Security manager is off duty. 在安全部經理不上班期間,代理經理事務。   Specific Job Knowledge, Skill and Ability: 工作技能技巧要求: College graduates or have equivalent. 大專院校畢業或具有同等學歷。 Mater the hotel security management and fire knowledge. Understand the public security fire control knowledge. 掌握酒店保安管理知識及消防知識。懂得治安消防監控業務知識。 Familiar with the fire regulations law and understand the traffic safety laws and regulations. 熟悉治安消防管理條例,了解交通安全法規。 Be able to organize and direct the TM according to job specifications requirement to complete tasks. 能組織和指揮員工按工作規范要求完成工作任務。 With a work ability to take part in cases of accident investigation. 能參與案件、事故調查工作的能力。 With a strong linguistic ability to express and able to write a work report. 語言表達能力較強,能書寫工作報告。 More than two years working experience as team leader of the Department. 擔任本部門領班兩年以上。      
  • 學歷要求:不限
  • 工作經驗:不限
  • 外語要求:不限
  • 年齡要求:不限
  • 點擊申請該職位
職位簡介:崗位職責/職位描述 急招,做二休二,十二小時班次。 Essential Responsibilities: 基本職責: Strictly implement the safety measures per Hilton Hotels Safety Management Policy and Guidance. 嚴格執行有關希爾頓安全管理的條例政策。 The safety rule will be implemented and do own work well, and to maintain security awareness at all times and in the event to take appropriate action that does not endanger you, colleagues, customers or visitors in the hotel. 維護酒店安全秩序,盡職盡責完成崗位工作,時刻保證酒店安全,在大型事件中采取正確的行動確保自己、同事、客人及參觀者不受傷害。 Patrol and check the whole of parking. Make conformation with any damaged cars owner. 負責巡查車輛及車場設施情況,做好車況記錄,對有損傷車輛請司機簽名確認。 Ensure the fire facilities are all in place and the safety passage is smooth. 負責檢查車場消防器材的完好情況,保持消防通道的暢通。 Keep parking area in safe and in good order. 負責停車場的安全管理,維持車場秩序。 Make a record to the details of each duty. 做好當值期間的各項情況記錄工作。 Fire issued area should be patrolled regularly. Report to management or action-taken immediately in case of any emergency. 定期對飯店進行消防的巡視,及時發現隱患,及時上報并采取措施。 Keep communication equipments and safety facility are all in good order. 維護使用的通訊器材和各種安全設施。
  • 學歷要求:不限
  • 工作經驗:不限
  • 外語要求:英語
  • 年齡要求:不限
  • 點擊申請該職位
職位簡介:Essential Responsibilities: 基本職責: 根據預訂優質快速的為客人辦理入住手續,確認相關信息,如:房價,人數等,依客人喜好予以排房。向客人介紹酒店各種宣傳促銷活動及推銷希爾頓榮譽客會給非會員,吸引新會員的加入。指引去房間的方向并解釋房卡的使用方法,向客人分發禮物等。 確保入住期間客人的各項需求能有效滿足,幫助客人辦理外幣兌換及結帳手續。接收現金,信用卡,旅行支票,公司或第三方付費等付款方式。 對自己權限范圍內不能予以解決的問題和需求,及時反饋給相應部門和人員予以解決。 沉著冷靜的應對和處理各類客人投訴,如:客人對價格不滿,空調或供暖系統的不足等。 Specific Job Knowledge, Skill and Ability: 工作技能技巧要求: Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. 擅長于處理賓客關系,能有效快速的應對處理各種問題。 Ability to read, Listen and communicate effectively in English, both verbally and in writing. 能用英語有效的傾聽和進行溝通。 Ability to access and accurately input information using a moderately complex computer system. 熟練操作酒店電腦系統。 Interpersonal skills to provide overall guest satisfaction. 以較強的人際交往能力提高客人滿意度。 Ability to work under pressure and deal with stressful situations during busy periods. 能在強壓下勝任工作。
  • 學歷要求:不限
  • 工作經驗:不限
  • 外語要求:英語
  • 年齡要求:不限
  • 點擊申請該職位
職位簡介:Principle Responsibilities & Position Purpose: 職責目標: Perform the actual manual and technical operation of the PABX Switchboard, Send faxes and provide a system of locating or paging guests who have telephone calls. To facilitate a memorable guest experience during the guests stay, by delivering items, acting upon requests and providing guest assistance where required, and to adhere to Hilton Brand Standards. 禮貌專業的接聽,轉接所有來電,依照希爾頓品牌標準及客人的不同需求協同相關部門為客人提供服務,讓顧客在到達,停留,離開的整個過程中享受熱情周到的服務。   Specific Job Knowledge, Skill and Ability: 工作技能技巧要求 The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. Ability to read, writes, speak and understand the English language to communicate effectively with guests and employees. 能有效的用英語溝通交流。 Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts. 擅長于處理賓客關系,能快速有效的應對各種問題。 Interpersonal skills to provide overall guest satisfaction. 以較強的人際交往能力提高客人滿意度。 Ability to work under pressure and deal with stressful situations during busy periods. 能在強壓下勝任工作。
  • 學歷要求:不限
  • 工作經驗:不限
  • 外語要求:英語
  • 年齡要求:不限
  • 點擊申請該職位
職位簡介:Principle Responsibilities & Position Purpose: 職責目標: Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Upgrades promotes hotel services amenities and upsells products to the guests. 熱情友好的問候客人,確保提供高效一致的服務。對入住期間的各種需求和問題予以快速解決,銷售酒店各項產品確保利潤最大化。   Specific Job Knowledge, Skill and Ability: 工作技能技巧要求 Considerable skill in the use of a calculator to perform moderately complex mathematical calculations without error. 能運用計算器材準確無誤的進行各種數據運算。 Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. 擅長于處理賓客關系,能有效快速的應對處理各種問題。 Ability to read, Listen and communicate effectively in English, both verbally and in writing. 能用英語有效的傾聽和進行溝通。 Ability to access and accurately input information using a moderately complex computer system. 熟練操作酒店電腦系統。 Interpersonal skills to provide overall guest satisfaction. 以較強的人際交往能力提高客人滿意度。 Ability to work under pressure and deal with stressful situations during busy periods. 能在強壓下勝任工作。
  • 學歷要求:不限
  • 工作經驗:不限
  • 外語要求:普通話
  • 年齡要求:不限
  • 點擊申請該職位
職位簡介:Principle Responsibilities & Position Purpose: 職責目標: Escorts arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting their luggage. Acquaints each guest with room and features. To facilitate a memorable guest experience from arrival, during the stay, and to adhere to Hilton Brand Standards. 熱情友好的幫助客人提攜行李,引領客人到房間并提供所需服務。貫穿希爾頓品牌服務理念于服務當中給客人留下難忘而又愉悅的回憶。 Essential Responsibilities: 基本職責: Retrieves guests items from cars , busses , vans and carts lifts ,carries and loads luggage and packages onto a bell cat to transport items throughout hotel to designated room navigates bell cart through public areas , guest room corridors and to elevators . 幫助客人尋找丟失在出租車上的物品。 通過專用行李車裝卸通道為客人裝卸行李。 Escorts customers to accommodations, visually inspects room and telephone and deficiencies such as towels to housekeeping immediately. Points out room features and directory for reference. 引領客人到房間,介紹酒店及房間的設施設備。快速巡視房間是否存在問題,及時通知相關部門予以解決。 Listens and responds to guest inquires using a positive, clear speaking voice. Answers questions and offers assistance giving accurate information regarding outlet hours, other hotel service, directions to local attractions or function rooms, car rentals, air line shuttle service, etc. 對于客人的需求予以積極快速的回應,提供準確信息,提供租車、旅游向導等服務。 Organizes and store luggage as necessary in a designate area. 將客人行李有序的寄存于指定地點。 Greets customers immediately with a friendly and sincere welcome. Remain calm and attentive, especially during heavy hotel activity and emergencies. 熱情友好的問候客人。能成著冷靜的應對各種突發情況。
  • 學歷要求:不限
  • 工作經驗:一年以上
  • 外語要求:英語
  • 年齡要求:不限
  • 點擊申請該職位
職位簡介:Principle Responsibilities & Position Purpose: 職責目標: Handles all internal and external guests enquire promptly with minimal delay, directing them to the correct party with which they wish to speak and providing information where necessary. 及時處理內部及外部客人的需求。轉接到客人希望的相關部門并隨時提供信息。 To effectively manage all hotel communications; telephone, fax, mail; in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel. 及時有效并友善地管理酒店所有的溝通包括電話,傳真以及郵件。確保當客人聯系酒店時感受到歡迎。 Handles all messages in a private and confidential manner, ensuring privacy for the guest and that messages are received and delivered clearly, accurately and in a timely manner。 以保密的方式處理所有信息。確保客人隱私的同時清晰,準確和及時地收發信息。 Monitoring performance, providing guidance and make decisions. 監督服務,提供指導并做出決定。 Ensure the complete knowledge of all systems used in the MAGIC CENTERR department 熟知賓客服務中心使用的系統及設備。 Effect the fast and efficient monitoring and follow up of guest requests 快速有效地監督和跟進客人需求。 Ensure a high level of product knowledge of the hotel and local area 全面了解酒店及本地的產品知識。 Ensure the Front Office Manager is kept fully aware of any relevant feedback from customers, team members and other departments 確保前廳經理及時了解客人,員工及其他部門的反饋意見。  To be fully conversant with the Hotel Emergency and Evacuation procedures 完全了解酒店的緊急預案及疏散程序。 To be well informed of specials of the day, promotions, daily events etc. 了解特殊日子,推廣及每日宴會等。 Ensure PAR level of amenities and restock daily. 確保相關物品庫存量及庫存標準。 To be fully conversant with manual Front Office procedures to be used in the event of the Hotel’s systems being off-line 熟知在酒店系統癱瘓的情況下手工操作前臺程序。 This position includes night shift work as well as early and late shifts on a rotating basis 該職位需早,中及夜班輪班。 Ensure grooming within the department is in line with the Hotel policy 確保部門儀容儀表與酒店規章相一致。 To actively promote the benefits of Hilton HHonors to all guests and patrons of the Hotel, adopting a proactive sales attitude. 積極主動地向所有客人推廣希爾頓榮譽會。 Must know all Hotel products and services and actively recommend to our guests 必須了解酒店產品和服務并主動向客人推薦。
  • 學歷要求:不限
  • 工作經驗:二年以上
  • 外語要求:英語
  • 年齡要求:不限
  • 點擊申請該職位
職位簡介:Principle Responsibilities & Position Purpose: 職責目標: Handles all internal and external guests enquire promptly with minimal delay, directing them to the correct party with which they wish to speak and providing information where necessary. 及時處理內部及外部客人的需求。轉接到客人希望的相關部門并隨時提供信息。 To effectively manage all hotel communications; telephone, fax, mail; in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel. 及時有效并友善地管理酒店所有的溝通包括電話,傳真以及郵件。確保當客人聯系酒店時感受到歡迎。 Handles all messages in a private and confidential manner, ensuring privacy for the guest and that messages are received and delivered clearly, accurately and in a timely manner。 以保密的方式處理所有信息。確保客人隱私的同時清晰,準確和及時地收發信息。 Monitoring performance, providing guidance and make decisions. 監督服務,提供指導并做出決定。 Ensuring consistency of standards throughout the operation by adhering to Hilton brand     standards. 始終如一地按照希爾頓品牌標準在運作中貫徹執行。 Specific Job Knowledge, Skill and Ability: 工作技能技巧要求: High school certificate or equivalent experience 高中或同等學歷 At least 3 years professional experience beyond the degree 至少三年相關工作經驗 One year working experience as Supervisor at least 至少一年主管工作經驗 Hotel working experience in similar five star international chain hotel 同等星級酒店工作經歷 Demonstrated excellent Communication skill, select and counselling skill 優秀的溝通,甄選及協調能力 Knowledgeable of hotel service centre or telephone operator is preferred 有酒店客服中心和總機工作經驗者優先 Knowledge of local market in regard to entertainment, places of interest, transportation, courier and tour information. 充分了解本地的文化娛樂,名勝古跡,交通,快遞及旅游信息。 Demonstrated strong interaction skill while serving customer 對客服務中有較強的互動能力 Good at English, especially in oral English to communicate with customer smoothly. 良好的英語口語溝通能力。 Strong supervisory skill. 較強的督導能力 Caring, positive personal style 關心他人,積極的個性 Team work spirit 團隊合作意識 Working under pressure 工作中能承受一定的壓力
  • 學歷要求:大專
  • 工作經驗:三年以上
  • 外語要求:英語
  • 年齡要求:不限
  • 點擊申請該職位
職位簡介:Principle Responsibilities & Position Purpose: 職責目標: To act as ambassador of the hotel by providing special assistance and information about local area attractions to customers and patrons, offering a wide selection of alternatives for guest satisfaction. 作為酒店的形象大使隨時隨地的為客人提供各種信息,提供周到細致的服務確保客人滿意。  
  • 學歷要求:大專
  • 工作經驗:五年以上
  • 外語要求:英語
  • 年齡要求:不限
  • 點擊申請該職位
職位簡介:Principle Responsibilities & Position Purpose: 職責目標: Assist the Front Office Manager to direct and administer all Front Office Operations to insure profitability, control costs and quality standards to insure total guest satisfaction . To efficiently manage the long and short-term operation of the Front Desk, Concierge, Drivers, Executive Floor, Business Centre and Operator. 直接管理前廳運營 , 確保利潤最大化,控制成本以及提供優質的服務保證顧客滿意度,有效的管理前廳,禮賓,司機,行政樓層,商務中心和總機。
  • 學歷要求:不限
  • 工作經驗:三年以上
  • 外語要求:英語
  • 年齡要求:不限
  • 點擊申請該職位
職位簡介:Principle Responsibilities & PositionPurpose: 職責目標: Be responsible for the supervision and management of operation of all equipments and systems, make records of equipment service data, and test the temperature, humidity and so on. 負責督導工程部各系統設備的操作運行及管理,記錄各設備的運行數據,檢測酒店各區域溫度、濕度等。  Establish the operation plans for all systems and equipment according to Hotel’s requests. 根據酒店的運作要求,制定各系統設備的運行計劃。 Appoint, supervise and manage staff on the proper operation of the system and equipment, ensure all systems and equipment function in a safe and normal way. 任命、督導、管理員工正確操作各系統設備,保證各系統設備安全、正常、有序地運行。 Accomplish tasks assigned by superiors. 完成上級領導布置的工作任務。 Coordinate with the relevant departments on the issues belonging to duties. 與相關部門就職責范圍內的事宜進行協調。 Ensure the reasonable usage of energy and no waste. 確保能源的合理運用,杜絕能源的浪費。 Personal position responsibility system and safety responsibility system should be definitely carried out, supervise the staff and let them do as the standards operation procedures say, ensure the safety of staff and equipment. 貫徹執行崗位責任制、安全責任制,督促檢查下屬員工嚴格執行安全操作規程,確保設備及人員不發生安全事故。 Make sure the maintenance work of heating, ventilation, air-conditioning and refrigeration system meet the standard operation procedures. 確保酒店的采暖、通風、空調和冷凍系統的維護保養工作符合工程操作標準。 Clean up all the winding cabinets, fan coils, refrigerators, freezers, cold storages, window-type air-conditioners and split-type air-conditioners, the coils of filters, evaporators and compensators. 按照現定的時間表,清潔全部風柜、盤管風機、冰箱、冷柜和冷庫以及窗式或分體式空調及展示柜的過濾器、蒸發器盤管和冷凝器盤管。 Make sure the relevant working units function in a rapid, precise, economic and efficient way. 確保與其工種有關的工作單進行迅速、精確、精心、經濟和有效率地工作。 Keep work area clean and tidy. 保持工作區域干凈和整潔。 Help other staff to do the maintenance work. 幫助其他員工一起進行機器維修工作。 Keep records in the daily work log and device file card when all the maintenance work of air-conditioners and refrigerator system are done. 完成所有空調和冷凍設備的維修工作后,在工作日志和設備檔案卡做好記錄。 Report to Duty Engineer immediately when all the air-conditioning and refrigerators go wrong. 在所有空調和冷凍設備出現異常情況,立即匯報值班工程師。 Report to Duty Engineer, Assistant Chief Engineer and Chief Engineer when something wrong appears. 當遇到問題時,報告值班工程師、副總工程師和總工程師。 Work overtime or shift when needed. 當工作需要時,要加班或換班。 Do maintenance according to the standard operation procedures. 依照標準維護保養程序進行維護。 After receiving the emergency call, lead emergency force to tackle the situation. 接到緊急召喚后,帶領應急小組去處理情況。 Inspect equipment maintenance and service condition. 檢查設備維護情況和使用情況。 Timely report equipment failure and maintenance problems. 及時報告設備故障和維修缺陷問題。 Attend planned training. 參加計劃好的培訓。 Staff actively participated in activities organized by the hotel. 積極參加酒店組織的員工活動。 In accordance with health and personal appearance standards as hotel designated. 遵照酒店的指定的衛生和個人儀容儀表的標準。 Accordance with established procedures, attend on time. 遵照既定的程序,準時出勤。 Do re-use and sales to reduce waste supplies and materials. 通過再利用和銷售,減少浪費的供應品及材料。 Recycle as much as possible. 盡可能的回收再利用。 According to environment/ energy conservation checklist to save water and energy. 依照環境/能源保護檢查表來節約水和能源。 Keep environment clean and tidy. 保持干凈的環境。 Actively participate in environmental protection activities. 積極參加關于環保的活動。
  • 學歷要求:不限
  • 工作經驗:不限
  • 外語要求:英語
  • 年齡要求:不限
  • 點擊申請該職位
職位簡介:Principle Responsibilities & PositionPurpose: 職責目標: This position is concerned with assisting in the supervision of all repair andmaintenance and new installations. Ensuring the safety operation in the hotel. 監督所有維修保養和新的工程及設備安裝。確保酒店安全的運轉。 Specific JobKnowledge, Skill and Ability: 工作技能技巧要求: Knowledgeof hotel electric/mechanic system. 掌握酒店機電系統。 Familiarwith hotel engineering equipment. 熟悉酒店工程設備。 Firefighting training certificate. 有經過消防培訓的合格證。 MediumEnglish level. 中等英語水平。
  • 學歷要求:不限
  • 工作經驗:一年以上
  • 外語要求:英語
  • 年齡要求:不限
  • 點擊申請該職位
職位簡介:Principle Responsibilities & Position Purpose: 職責目標: This position is concerned with the efficient and professional service of food and beverages, while ensuring guests receive optimum service in accordance with the standards, policies and procedures of this hotel and Hilton International. 本職位要求在餐廳服務的服務人員能為客人提供有效率以及專業的服務,在符合國際希爾頓服務標準的前提下保證向客人提供周到的服務,令客人感到舒適滿意。   Specific Job Knowledge, Skill and Ability: 工作技能技巧要求: To maintain a high customer service focus by approaching your job with the customers always in mind. 在服務工作的整個過程中,時刻保持高度的客戶服務意識。 To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. 保持積極的工作態度,做好本職工作,并且主動解決問題,能夠始終清晰的與客人或同事進行交流。 To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance. 具有積極合作的精神。以熱心的態度對待所有的工作, 并樂于借助一切機會學習技能以便于改進自己的工作表現。 To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you. 具有極強的應變能力。反應迅速并以積極的態面對需求的改變, 包括任何工作要求的改變。 To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals. 具有極強的團隊精神,通過合作及對同事工作的支持達到團隊的共同目標。 To contribute ideas & suggestions to enhance operational/environmental procedures in the Hotel. 能夠提出對酒店的運作及環境有益的意見或建議。 To actively promote the services and facilities of the Hilton Hotels to guests and suppliers of the Hotel. 能夠積極的向客人及供應商推薦酒店的服務及設施。 To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace. 在工作過程中能夠做好本職工作,保證自己及他人的安全。 Must have basic knowledge of food and beverage preparation and service of various alcoholic beverages. 必須具備有關各種酒精飲品出售的法律。 Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank prepare cash drops, total all other charges, and understand portion sizes. 具備收銀所需的計算知識,確保收銀找零的準確。 Basic English language writing skills necessary for completion of requisitions, balance sheets and vouchers. 具備基礎的英語書寫能力,以開具票據。 Sufficient manual dexterity in hands in order to use a knife to make garnish, pick up glassware and bottles, scoop ice, mix drinks, and reach overhead to retrieve stock. 頭腦靈活,在需要傳遞酒具時及時做出行動。 Ability to read, speak and understand the English language in order to communicate with guests and take orders. 具備能夠用以交流、點餐的英語溝通能力。 Ability to remember, recite and promote the variety of menu items. 能夠準確記憶菜單上的產品。 Ability to operate a keyboard and point of sale procedures to pre-check an order and close out a check. 能夠熟練運用鍵盤打印帳單。 Ability to work stand and work in confined spaces for long periods of time. 能夠長時間地站立工作。 Give guest service the highest priority. 將服務客人放在首位。 Display professional behavior at all times. 在工作過程中始終體現職業素質。 Refrain from quarreling. 制止爭執。 Avoid offensive or impolite language. 避免使用冒犯或不禮貌的語言。 Do not use alcoholic beverages or illegal drugs. 禁止飲用酒精飲料或服用非法藥物。 Refrain from speaking with another team member or acquaintance, either by telephone or personally, in the presence of a guest. 當有客人在場時,不準與其他員工或認識的人員閑談。 Do not use cell phones, IPODS, or PDA’s in guest view (unless business related). 在客人視野范圍內不準使用手機、mp3或掌上電腦(有商務需求時除外)。 All team members delivering services must wear clean, well maintained, clearly identified uniforms. 所有員工提供服務時必須穿著整潔干凈的制服。
  • 學歷要求:不限
  • 工作經驗:三年以上
  • 外語要求:普通話
  • 年齡要求:不限
  • 點擊申請該職位
職位簡介: Principle Responsibilities & Position Purpose: 職責目標: Under the general guidance & supervision of the Chef de Partie, within the established guidelines, policies & procedures of Hilton, assists the Sous Chef in maintaining, quality standards in his section during the shift, by performing the preparation, production and presentation of all food and related items based on the established quality standards and recipes。 在高級廚師的指導和管理下, 根據希爾頓酒店的既定政策和程序, 督促和監督本部門工作, 達成酒店的客人和員工滿意, 實現利潤。協助廚師長控制廚房運作, 依照本部門對食品的質量標準要求和標準菜譜, 進行食物的預備, 烹飪, 出品和擺設等。 Essential Responsibilities: 基本職責: Responsible for the preparation and presentation of all food items from his/her section in the menu, buffet set-up and banquet functions. 根據本部門菜單負責為餐廳,自助餐和宴會制作食品。 Responsible for the proper handling and maintenance of all equipment in the section. 負責廚房設備的正常使用,運轉和保養 Responsible for consistent implementation of quality standards in food preparation and presentation. 負責保持本部門的食品制作及出品的質量 Responsible for conservation and proper utilization of food supplies, fuel, operating supplies, electricity, etc. 負責控制食品原料的消耗,燃料,運營耗材和電力的消耗 Responsible for the maintenance of cleanliness and hygiene of work area. 負責本部門所有廚房工作區域的衛生 Responsible for knowing and practicing all Hotel Rules and Regulations. 遵守執行酒店的規章制度和程序。 Attends daily briefings, meetings and training sessions required for the position. 參加每日例會, 工作會議和有關的工作培訓。 Reports to work on time, well-groomed and in complete uniform. 準時上班, 儀容儀表整潔, 個人清潔衛生及穿戴完整的工作制服。 Assists Chef de Partie in the daily Food Supplies inventory and requisition. 協助主管廚師完成每日的食物盤點及領貨需求。 Inspects all perishable & other food items received daily and arranges the correct storage of these items.                                 每日檢查當天收到的和本部門易腐敗的食物并確保正確的儲存。 Prepares and presents all food items in his section in accordance to the specified quality standards and plate specification at all times 在所有時間內都根據質量標準來準備和展示本部門的食品。 Controls food spoilage and waste and keeps it to minimum levels. 控制食物的浪費和保持損壞最低化。 Checks all fridges, storage areas and work areas in his section regularly, to ensure all areas are clean, tidy and in good working condition. 工作期間應不斷的檢查本部門所有冰柜,儲藏區和工作區域,確保有序午凈的工作環境和所有食物的正確儲存。 Follows mise-en-place schedule to ensure availability of all items at the specified time. 根據準備工作表及時完成工作。 Understands and performs the different methods of cooking, the methods of food preparation, the types of ingredients, the proper handling and cutting of food items. 具備本部門所用菜單和原材料知識, 能根據標準準備, 烹飪和擺放本部門的菜肴 Reads and understands Standard Recipe Cards. 能夠閱讀和理解標準食譜。 Reports to the Sous Chef immediately should there be any deficiency in food supplies in terms of quantity and quality. 如發現有庫存食品短缺或質量問題應及時通知廚師長。 Attends to specific guest needs and requirements as instructed by his supervisors. Interacts with individuals outside the hotel including, but not limited to, clients, suppliers, government officials, competitors and other members of the local community 同客戶,供應商,政府官員,競爭者和其它社團成員(但不僅于此)保持良好溝通。 在主管的指導下,留意客人的特殊要求和需要。 Establishes & maintains effective employee & inter departmental relationships. 建立和保持同事和部門之間的良好系。 Assists new employees and co-employees in the performance of work. 協助其它員工完成工作任務 Contributes to on the job training for Commis Chef and new employees. 協助指導和培訓下級員工及新員工。 Reports to the Chef de Partie 向主管廚師匯報。 Coordinates with other cooks in the different kitchen sections and the service team in the performance of work. 與別的廚房部門廚師及服務人員合作完成工作任務。 Coordinates with team from other department in other Hotel activities. 與酒店別的部門員工進行工作上的合作。 May be rotated in the different sections in the kitchen. 可能會被輪換安排到其他廚房部門。  
  • 學歷要求:不限
  • 工作經驗:三年以上
  • 外語要求:英語
  • 年齡要求:不限
  • 點擊申請該職位
職位簡介:【西廚房】   Principle Responsibilities & Position Purpose: 職責目標: Under the general guidance & supervision of the Sous Chef in the section he/she is assigned within the established policies & procedures of Hilton. 在部門廚師長的指導和管理下, 根據希爾頓酒店的既定政策和程序, 督促和監督本部門工作, 達成酒店的客人和員工滿意, 實現利潤。 Supervises and assists in the preparation & production of all food & related items in his section, in the shift he/she is assigned, responsible for the consistent quality of food preparation and presentation within reasonable costs, resulting to a profitable food and beverage operation. 幫助主管控制廚房運作將本部門所有食物的預備,出品,擺設和有關相目,建立品質標準和烹飪方法.同時兼顧成本和收益。 必須有國際星級酒店工作經驗4年以上
  • 學歷要求:不限
  • 工作經驗:不限
  • 外語要求:普通話
  • 年齡要求:不限
  • 點擊申請該職位
職位簡介:Principle Responsibilities & Position Purpose: 職責目標: Be responsible for correctly operating and maintaining hotel’s heating, ventilation, air conditioning and refrigeration systems. 負責正確運行、維護保養酒店的供熱、通風、空調設備和冷凍系統。 Specific Job Knowledge, Skill and Ability: 工作技能技巧要求: Have on the operation, maintenance, maintenance of equipment and refrigeration equipment for many years of experience. 具備對操作、維修、保養設備和制冷設備多年的經驗。 Air-conditioning and refrigeration received vocational training project. 受過空調和冷凍工程的職業培訓。 With strong electrical and mechanical knowledge. 具備強電和機械方面的知識。
  • 學歷要求:大專
  • 工作經驗:一年以上
  • 外語要求:英語
  • 年齡要求:不限
  • 點擊申請該職位
職位簡介:This position is responsible in assisting Senior Sales Manager, Sales Manager, and Sales Executive for business operation, coordination (such as: tele-marketing, proposal/contract preparation, filing, etc.). 協助高級銷售經理、銷售經理和銷售主任的業務運作及協調(如:電話營銷,建議/合同準備,歸檔等)。 Essential Responsibilities: 基本職責:   To follow up hotel and departmental rules and SOP. 跟進酒店及部門的規章和標準操作流程。 To follow up and maintain an effective and efficient filing system. 跟進和維護一個有效和高效的歸檔制度。 To coordinate with Front Office, Banquet and Credit on the each booking requirement. 與前廳部,宴會和信用協調每個預定的要求。 To welcome large groups and ensure smooth check-in and assist in servicing the groups while in house. 歡迎大型團隊,確保流暢的入住,并在客人入住時提供所需幫助。 To ensure billing instructions are correct. 確保記帳說明正確。 To make sure correct information from clients will be pass to each concerning department in time. 確保客戶的正信息及時被傳遞給有關各部門。 Trace rooming list and deposit on its due date per contract. 跟蹤每張合同的房間清單和應該拿到的押金。 To complete monthly account production report. 完成每月的帳戶生產報告 To follow-up correspondence and respond within 24 hours. 跟進信函和并在24小時內回復 Specific Job Knowledge, Skill and Ability: 工作技能技巧要求:   Good command of spoken and written English and Mandarin. 良好的英語口語和書面英語,普通話。 Sales experience or hotel experience is an advantage. 有銷售經驗或酒店經驗者優先。 Presentable and outgoing personality. 外向的性格。 Able to work independently, patient and polite. 獨立工作能力,耐心,有禮貌。 Team work. 團隊協作精神。 Possess enthusiasm drive and initiative. 具備熱情,主動性。
  • 學歷要求:大專
  • 工作經驗:三年以上
  • 外語要求:英語
  • 年齡要求:不限
  • 點擊申請該職位
職位簡介:崗位職責/職位描述 As E-Commerce Manager, you will develop and implement the marketing plan and activities for the hotel to increase brand awareness, communicate promotions to all relevant target markets and address hotel business needs. Specifically, a E-Commerce Manager will perform the following tasks to the highest standards: 作為電子商務經理,您將為酒店制定并實施市場營銷計劃和活動,以提高品牌知名度,向所有相關目標市場傳達促銷信息,并滿足酒店業務需求。具體來說,電子商務經理將以最高標準執行以下任務: Create, develop and market key events for the hotel, especially during key business periods. 創建、發展和推廣酒店的重要活動,特別是在關鍵的營業期。 Communicate effectively, to target markets, the amenities and benefits of the hotel, including hotel refurbishments, food and beverage provisions, conference, banqueting and events. 有效地向目標市場傳達酒店的設施和好處,包括酒店翻新、食品和飲料供應、會議、宴會和活動。 Work with local third party partners, including local media, and maintain professional working relationships with local official bodies. 與本地第三方合作伙伴(包括本地媒體)合作,并與本地官方機構保持專業的工作關系。 Create and maintain a comprehensive media and marketing contact management system relevant to the target audiences of the hotel. 建立和維護一個與酒店目標受眾相關的全面的媒體和市場聯系管理系統。 Work closely across all hotel departments, seeking proactive opportunities and planned promotions to address specific business challenges, as required. 與酒店所有部門緊密合作,根據需要尋找積極的機會和計劃的促銷活動,以應對特定的業務挑戰。 Manage and promote the hotel on Hilton branded websites. 在希爾頓品牌網站上管理和推廣酒店。 Research and develop new opportunities within key target markets. 在主要目標市場內研究和開發新的機會。
  • 學歷要求:不限
  • 工作經驗:不限
  • 外語要求:英語
  • 年齡要求:不限
  • 點擊申請該職位
職位簡介:崗位職責/職位描述 Listens and responds spontaneously to questions asked by the guests, team members and suppliers. Tries to find a solution. 在服務期間積極收集客人及服務人員的反饋。 Finds an immediate solution to precise and simple problems 就如何改進對客服務采取相應的措施。 Knows how to improvise on an emergency situation. 當餐廳或酒吧繁忙的時候提供必要的幫助。 Learns lessons from difficult experiences to be proactive in ones area of competence. 積極主動的為客人服務,滿足客人任何合理要求,并且培訓員工能夠預見客人的需求。 To prepare rosters and job schedules for staff to meet business needs (taking into consideration internal activities and occupancy and external events, promotions etc) 制定每位員工的排班表及工作安排。(考慮內部活動,客人入住率, 特殊活動及產品促銷等) To describe, assign and delegate duties and authority for the operation of the outlet at all times 有效的與前臺及團隊領隊協調,盡可能的增加餐廳生意,與領隊保持直接聯系。 分配, 指派,組織授權餐廳日常的經營工作。 To understand what’s going on in other departments and implications for your own department 了解飯店其他部門的經營活動及其與自己部門的影響。 Planning ahead and ensuring adequate resources are available 預先準備并確保各種經營設施設備的充足。 To manage the departmental operation and taking action where necessary to ensure smooth running and participating in service duties during service periods, where necessary 有效管理部門運作,為保證服務及餐廳的正常運營采取必要的措施。 To co-ordinate with Engineering and Housekeeping Departments to ensure maintenance and cleanliness. Ensure follow-up procedures are maintained. 與客房部及工程部通力合作,保證部門設施的完好及清潔。 To ensure the shift is reviewed and handovers and briefings are carried out 確認每個班次之間做好總結,并與下個班次進行工作交接。 To maintain in-depth technical knowledge and skills required for the job 確保崗位所需知識的更新。
  • 學歷要求:不限
  • 工作經驗:不限
  • 外語要求:英語
  • 年齡要求:不限
  • 點擊申請該職位
職位簡介:【宴會主管及客房送餐主管空缺】 Properly train all new team members of the daily room service operations, including safety and Sanitation procedures. 給新的員工提供營運培訓并包括:安全衛生等。 Control work flow and assignment of work on designated shift 監督工作流程并安排每個班次的工作。 Ensure that all team members on assigned shift follow established policies and procedures. 確保所有員工服從所建立的政策和程序。 Monitor and ensure the quick delivery of all orders. 監督和確保送餐的速度。 Perform appropriate follow up with guests pertaining to table return procedures. 按照程序收取與客人有關的餐桌。 Responsible for effective handling of all hospitality requests and VIP service. 給重要的客人提供熱情的服務。 Perform all related serving duties as required or requested. 執行與服務有關的所有任務。 Confidently knowing the food and beverage menu contents  Accurate and timely delivery guests order. 熟悉掌握菜單準確并及時送達客人點餐。 Understand dietary requirements and offer appropriate suggestions. 理解健康食品,并可以向客人提出合理的建議。
  • 學歷要求:不限
  • 工作經驗:不限
  • 外語要求:英語
  • 年齡要求:不限
  • 點擊申請該職位
職位簡介:崗位職責/職位描述 【該崗位可接受中餐廳,西餐廳,宴會廳,大堂吧等多種意向投遞】   Principle Responsibilities & Position Purpose: 職責目標: This position is concerned with the efficient and professional service of food and beverages, while ensuring guests receive optimum service in accordance with the standards, policies and procedures of this hotel and Hilton International. 本職位要求在餐廳服務的服務人員能為客人提供有效率以及專業的服務,在符合國際希爾頓服務標準的前提下保證向客人提供周到的服務,令客人感到舒適滿意。   Essential Responsibilities: 基本職責: Understand dietary requirements and offer appropriate suggestions. 理解健康食品,并可以向客人提出合理的建議。 By completing TBS checklist in product knowledge. 達到TBS要求的產品知識水平。 By ensuring everything is clean and tidy, ready for guests to enter the restaurant. 保證各種設備設施的清潔,隨時可以對客服務。 By completing TBS checklist on preparing the restaurant for service. 根據TBS標準的要求,完成餐廳對客服務的準備工作。 Greet guests with smile offer assistance with coats, bags etc., and introduce yourself. 微笑迎接客人,協助客人存放外套及背包并作自我介紹。 All guests are escorted to a table, asked if they would prefer smoking or non smoking. 所有客人都需被引至桌旁,并詢問就座吸煙區或非吸煙區。 All guests must be offered a drink within the first two minutes of being seated and quickly followed up with a food menu. 保證客人就座后的兩分鐘內提供飲料,隨后提供食品菜單。 All breakfast guests & any single diners should be offered a paper to read. 提供報紙給所有用早餐的客人及單獨用餐的客人。 Ensure all service procedures are carried out to the standards required. 確保所有服務都符合標準。 By replenishing drinks, never letting cup or glass to become empty. 保證詢問客人的飲料是否續杯,保證不發生空杯的情況。 Accommodate any guest request, if not possible then offer appropriate alternatives. 滿足客人要求,如果不能滿足,提供客人另外的選擇。 Take personal responsibility for the service experience of all guests in your designated area. 在對所有客人的服務中盡到職責。 Ensuring guests have bread and butter before first course for A La Carte service. 在客人選擇零點服務時,在第一道菜之前為客人提供面包及黃油。 Guests have appropriate cutlery before each course is presented. 在服務每道菜之前,為客人準備相應的餐具。 Ask guests if satisfied after each course and if anything additional is needed. 服務后詢問其是否滿意,并詢問客人是否有其他需要。 Follow up any guest questions or queries immediately and if you don’t know the answer, check with your Supervisor/Manager. 滿足客人的各項要求,如不能馬上答復客人,請與經理聯系。 When passing by guest tables, check if they require service. 經過餐桌時需要確認客人是否有任何需要。 Smile & wish all guests a nice greeting as they enter & exit the restaurant, even if they are not designated to your section. 在客人進入或離開餐廳是都抱以微笑與問候,無論其是否在自己的服務區內。
  • 學歷要求:不限
  • 工作經驗:不限
  • 外語要求:英語
  • 年齡要求:不限
  • 點擊申請該職位
職位簡介:崗位職責/職位描述 Checks and controls room reservations, front office systems, supplies inventory, scheduling。 關注房間預訂情況,及時更新系統相關信息。 Communicates with guests and team members both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work. Organizes, conducts and / or attends meetings to obtain and disseminate pertinent information. 與客人和員工有效的溝通,提供明確指示,主持、參加會議并傳達相關信息。 Implements all corporate marketing programs to include HHonors, Senior HHonors etc. 有效執行公司的忠誠客戶計劃。 Acts as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets. 做隊員的導師,提高員工水平,促進他們完成所設立的目標。 Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their job and that they know what is expected of them. 簡單易懂的訓練新員工,使其盡快達到勝任工作的最低標準,明白公司對他要求是什么。 Communicates results from TMOS, SALT,QA, informing the team of results, areas of weakness and strength and the following action. 熟悉TMOS,SALT ,QA 報告,告之團隊成員所存在的問題,強處和弱處,以 及接下來要做的事情。 Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive. 為顧客提供熱情服務,讓他們立刻有回家的感覺。 Checking-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, HHonous and Frequent Flyer Number enquired about, and method of payment secured. 核對賓客完整的預定及詳細信息,準備好歡迎卡,確保付款方式安全有效。 Ensuring that guests are escorted to their room that the hotel facilities and room features are explained, and that luggage is delivered in a prompt manner. 將客人送至客房,介紹客房布局,確保行李及時寄存等。 Handles complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution. 采取必要行動,及時有效的處理顧客的不滿,適當的時候告知值班經理或賓客關系經理。回訪客人,確保客人對解決方法滿意。
  • 學歷要求:不限
  • 工作經驗:不限
  • 外語要求:英語
  • 年齡要求:不限
  • 點擊申請該職位
職位簡介:Provide leadership and guidance to Front Desk Team Member during the assigned shift to ensure consistent quality service is provided. 負責當值期間領導前臺的團隊成員做好各種接待工作,提供一致高效的服務。 Essential Responsibilities: 基本職責:   Supervises front desk team member to insure smooth and efficient operation during the assigned shift. 督促管理當值期間前臺接待工作,確保提供優質高效的服務。 Communicates effectively both orally and in writing to provide clear direction to staff. Assigns and instructs guest service agents in the details of work Observes performance and encourages improvement. 與員工有效的溝通,提供明確指示,關注員工的表現并給予激勵。 Uses creative management skills to solve guest and team member problems. Ensures compliance with company standards to ensure consistent high quality guest relations. 在遵循酒店規章制度,維持優質高效服務的基礎上設法解決所有賓客及員工遇到的困難和問題。 Manages desk, resolves guest concerns, and handles emergencies and other challenges that may occur during the assigned shift. Implements resolutions by using discretion and judgment. 管理前臺,用敏銳的判斷力和決斷力對當值期間的突發狀況予以迅速解決。 Greets customers immediately with a friendly and sincere welcome, uses a positive and clear speaking voice, listens to and understands requests, issues and situations from both guests and team members. Regular attendance in conformance with the standards, which may be established by Hilton from time to time, is essential to the successful performance of this position. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. 友好誠摯的問候,耐心傾聽,溝通并解決所有賓客與員工的困難和問題。在團隊中起到表率作用,能應酒店需求調整工作時間。 In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by management based upon the particular requirements of the company. Supports and motivates front desk team members by leading by example and employing competent and consistent management practices. 通過訓練及一致的管理,領導和激勵團隊員工。
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